Shipping policy
Order Processing All orders are processed and verified within 1–3 business days after payment confirmation. Processing time does not include weekends or public holidays. We carefully inspect and pack every item before dispatch to ensure safe delivery.
Shipping & Delivery Time We provide reliable worldwide shipping services to most countries and regions globally. Standard shipping normally takes 5–10 business days after dispatch, depending on international logistics, customs clearance and local delivery efficiency. During peak seasons or holidays, delivery may be slightly delayed due to high shipping volume.
Shipping Fees & Free Shipping Shipping fees are calculated based on your destination and order weight at checkout. We offer free shipping for qualified orders. No hidden fees or additional charges will be applied after purchase.
Order Tracking Once your order is shipped, a valid tracking number will be sent to your registered email. You can track your package status online in real time throughout the whole delivery process.
Customs, Duties & Taxes International shipments may be subject to local customs duties, taxes or clearance fees according to your country’s regulations. Any additional charges incurred during customs processing are the responsibility of the customer. We do not cover import duties or local taxes for international orders.
Undeliverable & Returned Packages Please fill in your accurate and complete shipping address. We are not responsible for delivery failures caused by incorrect addresses, missing information or customer refusal to receive the package. If the package is returned due to customer reasons, the return shipping cost will be deducted from the refund.
Lost or Damaged Packages We cooperate with trusted global logistics providers to ensure stable shipping. If your package is lost, severely delayed or arrives damaged, please contact our support team with your order number and photos. We will provide reasonable solutions including reshipment or refund according to the actual situation.
Shipping Updates We reserve the right to update our shipping rules to adapt to logistics adjustments and policy changes. Any updates will be posted on our official store page.